Privacy Policy

This policy covers information collected when you visit the Website, contact us, request an assessment, or become a customer. If your service agreement includes additional confidentiality terms, those terms also apply.

It does not cover the footage your own system records about people on your property. You control that footage and are responsible for handling it lawfully.

Information you give us

• Contact details such as your name, email address, phone number, business name and job title.
• Property details you share when requesting an assessment or quote, such as property type, number of locations, and the service you need.
• Messages and other communications with us.

Site and system information

When we assess, install or service a system, we may collect:

• Site addresses, floor plans, photos of the site, and access instructions or entry codes.
• Camera locations, coverage plans and equipment lists.
• Network details such as IP addresses, device serial numbers and configuration settings.
• Administrator usernames and passwords for recorders, cameras and remote-viewing apps.
• Names and contact details of people you authorize to access the system or receive alerts.

Recorded footage

Our technicians may see live or recorded video while installing, testing or repairing your system. We do not copy, keep or share footage unless you ask us to, for example to help export a clip for an incident.

Information collected automatically

• IP address, browser type, device type and operating system.
• Pages viewed, time spent on pages, and the site that referred you.
• Information collected through cookies and similar technologies, described below.

We use personal information to:

• Respond to inquiries and schedule assessments and service visits.
• Prepare quotes, proposals and service agreements.
• Design, install, configure, repair and maintain your surveillance system.
• Provide remote support when you ask for it.
• Send invoices, process payments and manage your account.
• Send service reminders and, if you opt in, news and practical security tips.
• Understand how the Website is used so we can improve it.
• Protect against fraud and unauthorized access.
• Meet our legal and record-keeping obligations.

Information about your security layout could be misused if it fell into the wrong hands, so we limit how it is handled.

• Access is limited to team members and contractors working on your project, who are bound by confidentiality obligations.
• We store passwords and site plans in access-controlled systems, not in general email threads.
• We ask you to change temporary passwords at handover, and we remove our remote access when you ask or when an agreement ends.
• We share your system details with your IT provider, landlord or other contractors only at your direction.

The Website uses cookies and similar technologies to keep it working properly, remember your preferences, and measure traffic and page performance. Analytics providers may collect information about your visits on our behalf.

You can block or delete cookies in your browser settings. Some parts of the Website may not work as intended if you do.

We do not sell or rent your personal information. We share it only in these situations:

• Service providers that help us run our business, such as equipment distributors, manufacturers handling warranty claims, cloud and remote-access platforms, payment processors, scheduling, email and file storage providers. They receive only what they need.
• People you direct us to, such as your IT provider, property manager or insurer.
• Legal requirements, when we must respond to a subpoena, court order or lawful request, or protect our rights and the safety of others. Where the law allows, we will tell you before sharing information about your system.
• Business transfers, if our business is merged, acquired or sold, subject to the protections in this policy.

If you give us your mobile number, we may send appointment reminders and service messages by text. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile numbers and text messaging consent are not shared with third parties or affiliates for their marketing purposes.

You can unsubscribe from marketing emails using the link in any message. We will still send messages needed to deliver your services.

We use administrative, technical and physical safeguards designed to protect the information we hold, including:

• Encrypted connections for the Website and for file transfers.
• Multi-factor authentication on systems that hold customer and site data.
• Role-based access controls for our team.
• Secure handling and disposal of printed site plans.
• Confidentiality commitments from our team and contractors.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by law.

We keep personal information only as long as needed for the purposes described here. Customer, site and system records are generally kept for as long as we support your system and for up to seven years afterward to meet warranty, tax and legal obligations, and then securely deleted. Inquiry information from people who do not become customers is deleted when no longer needed.

Depending on where you live, you may have the right to:

• Find out what personal information we hold about you and receive a copy.
• Correct information that is inaccurate or incomplete.
• Ask us to delete your information, subject to records we are legally required to keep.
• Withdraw consent you previously gave.
• Opt out of marketing communications.

To make a request, email [email protected]. We may need to verify your identity before responding, and we will reply within the time required by applicable law.

The Website and our services are intended for adults and businesses. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

The Website may link to other websites, and your system may use third-party apps and cloud services. Their privacy practices are governed by their own policies, which we encourage you to review.

We are based in the United States, and information we collect is stored and processed in the United States. If you access the Website from another country, your information will be transferred to and processed in the United States.

We may update this Privacy Policy from time to time. The “Last updated” date shows the current version. If we make material changes to how we use customer information, we will notify active customers directly.

Questions or requests about this Privacy Policy can be sent to:

Company

Speak Wealth Security

Email

[email protected]

Phone

(404) 446-2603

Website

speakwealthsecurity.com