Refund & Return Policy

Most of our work is covered by a written quote, proposal or service agreement. Where that document sets its own refund, cancellation or warranty terms, those terms apply instead of this page. This policy covers anything the agreement does not address.

Please read this policy together with our Terms & Conditions.

Commercial site assessments and consultations are provided free of charge, so there is nothing to refund.

If you book a paid service visit, you can cancel or reschedule it up to 24 hours before the appointment at no cost. Visits cancelled with less notice, or where our technician cannot access the site at the scheduled time, may be charged the trip fee shown on your booking.

New installations and system upgrades usually require a deposit before we order equipment and schedule the work.

• If you cancel before any equipment is ordered, we refund your deposit in full.
• If you cancel after equipment has been ordered but before installation begins, we refund your deposit less the cost of equipment that cannot be returned to our supplier, plus any supplier restocking charges.
• If you cancel after installation has started, we bill for labor completed and equipment supplied up to the date we receive your notice, and refund any unused balance.
• Once an installation has been completed, commissioned and handed over, installation fees are not refundable. Problems with completed work are handled under our workmanship warranty (section 6).

Standard equipment purchased from us without installation, such as cameras, recorders, hard drives, switches and accessories, can be returned within 30 days of delivery if it is:

• Unopened, or opened but never mounted, connected or configured.
• In its original packaging with all accessories, manuals and cables.
• Accompanied by your invoice or order number.

Special-order, custom-configured and discontinued items, cut cable, and equipment that has been installed are not returnable unless they are defective. Returned items that arrive damaged or incomplete may be refused or refunded at a reduced amount.

If equipment we supplied fails because of a manufacturing defect, contact us rather than the manufacturer. During the manufacturer’s warranty period we will diagnose the fault and arrange a repair or replacement through the manufacturer. Warranty periods vary by product and are listed on your quote or invoice.

Manufacturer warranties do not cover damage from misuse, vandalism, power surges, lightning, water ingress caused by later building work, or changes made by anyone other than Speak Wealth.

We stand behind our installation work. If a problem is caused by our workmanship, such as a loose termination, a failed cable run we installed, or an incorrectly mounted camera, we will return and correct it at no charge for labor during the workmanship warranty period stated in your agreement.

Workmanship warranty repairs are provided in place of a refund.

We diagnose and repair existing systems, including systems we did not install.

• The diagnostic or service-call fee covers the technician’s visit and troubleshooting, and is not refundable once the visit has taken place.
• Before we carry out a repair, we will explain what we found and the estimated cost. You decide whether to go ahead.
• If the same fault returns within 30 days of our repair, we will come back and look at it again at no additional labor charge.

Maintenance and managed support programs are billed in advance for each service period.

• You may cancel at any time with 30 days’ written notice by email.
• Fees for a service period that has already started are not refunded, because inspections and support for that period are already scheduled.
• If you prepaid for future periods, we refund any full periods that fall after your cancellation takes effect.

Some systems use third-party software, apps, cloud video storage or remote-access services. Subscriptions billed directly by those providers are covered by the provider’s own refund policy. Where we pass a third-party fee through to you, we can only refund it to the extent the provider refunds us.

If you were charged the wrong amount or charged twice, let us know and we will correct it. Verified billing errors are refunded in full, regardless of the other terms on this page.

Email [email protected] with:

• Your name and business name
• Your invoice, quote or order number
• The date and amount of the payment
• The items you want to return, or the reason for your request

We reply within 5 business days to confirm whether the request qualifies and, for returns, how to send or hand back the equipment. Please do not send equipment back without a return authorization from us.

• Refunds go back to the original payment method wherever possible.
• Returned equipment is inspected before the refund is issued, usually within 5 business days of receipt.
• Most card and bank refunds appear within 5 to 10 business days, depending on your bank or card issuer.
• Payment processing fees may not be recoverable and may be deducted where the law allows.

Please contact us before disputing a charge with your bank or card issuer. Most billing questions can be resolved quickly once we know about them. If a chargeback is filed, we may pause scheduled work and service on the account until it is resolved.

We may update this policy from time to time. The “Last updated” date at the top of the page shows when it last changed. Changes apply to purchases and agreements made after the new version is posted.

Questions about refunds, returns, cancellations or warranty claims can be sent to:

Company

Speak Wealth Security

Email

[email protected]

Phone

(404) 446-2603

Website

speakwealthsecurity.com